The continual Quality drive within Underhill Engineering is planning to evolve “Project Performance Assessments”, ( PPA for short ) – to work alongside all Projects ensuring that all elements of customer standard and specialised project requirements are successfully in-place, to achieve total customer satisfaction with problem-free site installations, ( with zero non-conformances ).
Underhill Engineering regularly set objectives and targets to achieve continual quality improvement right across the company.
We utilize Advanced Product Quality Planning ( APQP ), tools that are strategically adopted to meet varying key customer and project requirements :
- FMEA – Formulated on Engineering Workshop to assess and prevent any potential failures reaching Customers. Ultimate aim to reduce / eliminate occurrences.
- Quality Control Planning – For effective planning and “live” monitoring that planned controls are being followed. Ensuring products are manufactured according to customer requirements.
- Process / Waste Stream Maps – To show where materials and people can be effectively planned from supplier deliveries / to manufacturing process to identify and eliminate any needless waste.
- Determine Quality “Gateways” – Iterated by the Quality Plan where an agreed series of hold points / tests from customer purchase order requirements are carried out. To ensure continual compliance.
- “Live” Pareto Analysis – ( Target Top 20% to hit 80% of Issues ), breaking this down into finding the changes that will give the biggest benefits, ( linked back to the PFMEA Documentation ).
- Application of “8D” complaints methodology – Using a total team approach in capturing all the information from a non-conformance or to utilise as a means to initiate a quality improvement drive, to process important protocols with measures for instant remedies, fault elimination and verification. This in-turn focuses on facts, instead of opinions.